Diamonds in the Rough: The Win-Win that Exists in Difficult Situations Sessions Details
The Basics of Conflict Management
- Distinguish between functional and dysfunctional conflict
- Explore a new way to view and approach conflict
- Examine some of the consequences of leaving conflicts unaddressed
Getting to the Root Cause of Conflict
- Examine root causes of conflict
- Learn and practice approaches and techniques which minimize conflict
- Discover and commit to changes you can make to eliminate some of the root causes of conflict
Managing Emotions and Egos
- Get hands-on practice in the art of managing egos and emotions in difficult situations
- Find creative solutions to conflicts by identifying the needs or interests
- Communicate in a manner that does not cause you or others to become defensive
- Learn six ways to find creative solutions to conflicts, even when emotions are running high
Listening in Emotional Situations
- Discover what to listen for
- Learn how to listen when the other perspective seems wrong or unfair
- Practice finding areas of agreement by putting yourself in the other's shoes
Coping with Difficult Personalities
- Discuss the various kinds of difficult personalities
- Learn how to recognize a difficult personality
- Practice using strategies for coping with bosses, coworkers and employees who have difficult personalities
- Learn when to turn to other resources
Managing Conflict in Groups and Teams
- Identify nonverbal behavior that indicates a conflict within the team
- Examine the impact that conflict has on a team
- Learn how teams normally handle conflict
- Discover how to confront conflict in a group setting
- Learn what to do when groups become divided by conflict
- Practice discussing issues with everyone present
Effective Negotiations Skills
- Learn to plan and strategize effectively for a negotiation
- Get more of what you want or need by setting goals, asking prices, and "bottom lines"
- Create win-win agreements that build long-term business relationships
Resolving Conflict Between Two Employees: Part I and Part II
- Explore what mediation is and when it's appropriate
- Discover how to conduct productive, informal mediations at work
- Practice the skills and techniques successful mediators utilize
Bullying in the Workplace
- Be able to recognize bullying behavior
- Understand the different types of bullies
- Identify the bullying behavior differences of bosses, peers and subordinates
- Learn how to deal with bullying behavior
- Practice conflict management when confronted with a bully
