This 10-week program is designed for employees at all levels, from all types of organizations. Whether you are new to a management role, or wish to improve your job performance, this program will help you develop effective management skills and techniques that you can start using from day one.

• Identify your assets and liabilities as a manager
• Learn the key functions of management
• Discuss the value of awareness, perception, and intent
• Increase your self-awareness and discover how others perceive you
• Begin developing an action plan to improve your managerial skills

• Identify the traits of successful leaders
• Discover how to create a leadership vision of shared goals and objectives and link it to individual employee behavior
• Learn the skills most critical to effective leadership
• Discover the power of role-modeling
• Accountability

• Learn how to recognize communication barriers and prevent communication breakdowns
• Identify easy-to-use tools for immediately improving communication
• Learn the best ways to use active, passive and reflective listening
• Acquire strategies for dealing with an angry subordinate
• Discover ways to give effective feedback and to build trust

• Identify sources of conflict and distinguish the difference between functional and dysfunctional conflict
• Utilize the five conflict-handling techniques
• 10 guidelines for both the conflict initiator and the respondent
• Learn effective mediation tools
• Develop effective collaborative conflict management skills

• Determine when and why delegation is appropriate
• Identify the 5 steps to effective delegation
• Understand how delegating and planning positively impact time management
• Identify the most common obstacles to successful planning and how to overcome them
• Understand how group dynamics impact planning

• Learn the 12 prohibited bases for employment decisions
• Recognize when a legal issue might be involved
• Save your organization money by using best supervisory practices for preventing discrimination, harassment, retaliation and other common legal issues
• Understand the fundamentals of supervisory legal responsibility
• Respond to employee medical issues legally
• Gain confidence in hiring, managing and terminating employees legally
• Protect your organization by appropriately responding to employee complaints

• Learn how to analyze and address your various audiences
• Discover how to match the writer's "need to tell" with the reader's "need to know"
• Master the art of delivering clear, concise and compelling messages
• Avoid typical communication errors
• Gain tips on using electronic media effectively

• Recognize the need for formal Employee Performance Appraisals
• Be able to write effective appraisals
• Discover tips to making the annual performance appraisal easy to administer
• Understand what motivates you and your employees
• Recognize the effective use of rewards and reinforcement as motivation

• Understand what teams are and why they are essential in today's business environment
• Recognize the stages of team formation
• Identify common group dynamics
• Understand the tools available to teams
• Describe how and why teams become cohesive
• Learn to manage group and individual behavior and conflict
• Learn creative techniques for team rewards and celebration

• Define your career-life balance
• Understand the value to you and your company, of maintaining this balance
• Learn dozens of practical tips, proven tips for time and stress management
• Develop a Personal Action Plan to work towards obtaining desired balance

• Ms. Nancy Greiff, Ph.D., owns Positive Resolutions, an Albuquerque-based training and consulting business specializing in people skills for the workplace. Formerly a professor at Cornell University, Dr. Greiff now leads events and training programs nationwide. Participants in Dr. Greiff's training programs have come from over 100 of the Fortune 500 companies, as well as from small and mid-sized businesses, government agencies, and non-profit organizations. She enjoys helping client organizations with win-win communication and conflict resolution, as well as customer service, teamwork, negotiation, mediation, time management, and supervisory skills.



• Ms. Anne Lightsey, owner of Perfect Timing, has almost 20 years experience as a trainer and facilitator. Anne specializes in supervisory skills, time management, goal setting, conflict resolution and mediation, and team building. In addition to owning her own business, Anne has been a Training Manager for Spring PCS and the Executive Director of the West Side Family YMCA.



• Ms. Karen Paone President, Paone & Associates, LLC, a consulting firm specializing in strategic planning, leadership development, change management, presentation training and business coaching. Prior to starting her own company, she was Vice President of Planning & Administration with Blue Cross and Blue Shield of New Mexico. She has more than 20 years of public speaking, training, meeting facilitation and management experience.



• Dr. Scott Sanders Professor, UNM English Department. He also serves as a consultant in technical writing, editing and training for such organizations such as Sandia National Laboratories, City of Albuquerque, Gulton Data Systems, and TRW. He is the recipient of the IEEE award for outstanding contributions to engineering communication and the Distinguished Educator Award from PNM.



• Ms. Wendy Shannon, SPHR, has over 20 years of experience in the management and human resources fields and is the owner of Human Resources Works, LLC, a consulting company that specializes in all areas of human resources and management training. She has extensive experience dealing with hospitals, banks, call centers and high-tech companies. She has facilitated the SHRM Learning System for five years and has served as a consultant to more than 25 clients specializing in compensation, training, and performance management.



• Ms. Katie Snapp is a professional facilitator, trainer, and leadership coach for companies nationwide, and owner of Kessinger Consulting, LLC. Since 1988, she has been working primarily in the government, defense, and technical sector delivering training and coaching. Her initial career as an electrical engineer has prepared Katie to understand the working environment as a place for challenge, personal growth, and organizational excellence. Through a highly interactive delivery style, Katie takes theoretical concepts and translates them into actionable, measurable progress, with a little fun where appropriate. Katie has been a Certified Senior Examiner in Malcolm-Baldrige, New Mexico Quality Award, is a six Sigma Green Belt, and is an ICF-certified Executive and Team Coach. She lives in Albuquerque, New Mexico with her husband, daughters, step-family, psychic cat, and immature large black retriever.



• Ms. Whitney Warner SPHR, is an employment and labor law attorney with Moody and Warner. She is the Director of Legislative Activities on the NM State Council of SHRM and serves on the Board of the Human Resource Management Association and the NM State Bar Association. She worked as a human resources generalist prior to earning a law degree from the University of New Mexico. Her legal practice is devoted to employment and labor law and focuses on employer advice and litigation in the areas of discrimination, harassment, EEOC/HRD charges, unfair labor practice proceedings, wage and hour, and OFCCP enforcement.