Formerly known as: Essentials for Managers II
Being a supervisor or manager isn't getting any easier; in fact, it's becoming more difficult. Supervisors and managers are pushed to accomplish more with fewer resources, the workforce is more diverse, and change is the only thing you can count on. Through insightful exercises and a highly interactive learning environment, this program, will give you the skills and knowledge to manage with confidence. This program will benefit anyone who is a supervisor, manager, or business owner, as well as those who want to review management principles and techniques. (Completion of Essentials for Managers is not required to take this class)

• Understand why diversity is important for business success
• Discover how the impact of stereotypes act as obstacles for organizational and personal effectiveness
• Understand the work ethics of different generations
• Learn to identify, analyze and address diversity-related dilemmas and conflicts within the workplace

• Learn proven tips for recruiting top-notch employees
• Recognize the dos and don’t for effective interviewing
• Discover how to help new employees hit the ground running
• Understand how to fire legally, ethically and fairly

• Learn how to structure your message for maximum impact
• Understand the difference between practice and rehearsal
• Plan for the most effective presentation support and set-up
• Overcome stage fright: appearance and attitude check-up
• Discover the secrets to connecting with your audience
• Learn how to handle questions and overcome objections

• Learn how to manage anxiety and nervousness when having a difficult conversation
• Discover tips to reduce the time it takes to prepare and deliver bad news
• Practice using language that conveys empathy, concern and respect
• Learn how to use vocal tone and body language to match your message
• Gain the skills needed to generate cooperation while coaching staff members to change behavior

• Understand the purpose and use of a budget
• Understand the steps in the budgeting process
• Put together a revenue and cost budget
• Make sense out of budget vs. actual reports
• Set monthly targets and prepare for contingencies
• Get your budget approved

• Learn why change management is required
• Get comfortable with the inevitable, yet predictable cycle of change and the key change elements
• Discuss the variety of human reactions to change
• Identify the sense of loss that must be acknowledged and compensated for
• Look inwardly to help move yourself through change when needed

• Plan and execute more effective meetings
• Gain the skills needed to be sure that people fulfill key meeting roles
• Manage your meeting topics, timing, and goals
• Discover how to keep meetings and discussions on track and focused
• Understand meeting dynamics
• Learn to effectively handle "difficult" people in meetings

• Understand how to charter a team
• Learn to develop a project work plan
• Gain the skills to measure and report project progress
• Discover how to implement recommended changes

• Discover how to manage conflict and resolve disputes
• Learn the basics of negotiating and how to chose the most effective negotiating strategy
• Identify the principles of mediation and learn how to stay neutral
• Practice using mediation techniques in a variety of dispute situations

• Understand the true meaning of ethics
• Discover the value of ethical behavior in business
• Recognize how your goals, values and character influence your employees' behavior
• Learn how to promote ethical behavior in your organization

• Mr. David Euler
  Mr. Euler is the president and CEO of Southwest Funding Group, Inc., a real estate investment company. He analyzes investment properties, projects cash flows and negotiates transactions on behalf of the corporation. He began his career as an engineer and project manager, with a total of 18 years in the aerospace industry.



• Dr. Jacqueline N. Hood, Professor at the Anderson School, is a noted speaker and trainer. She has written numerous publications that have appeared in journals such as Human Relations, Business and Society, Journal of Business and Entrepreneurship, and Journal of Small Business Management. In addition to her academic work, she has served as a consultant and trainer for several organizations, including PNM, NM Taxation and Revenue Department, Army Corps of Engineers, Presbyterian Healthcare Services, Rust Tractor and Peterson Air Force Base.



• Ms. Suzanne Kryder, President, Suzanne Kryder, Inc.



• Ms. Nancy Newell, SPHR. During her 10 years of practical experience in Human Resources Management, she has focused on strategic compensation and benefits planning, recruitment and training, employee relations and effective organizational design and communications. She completed her graduate studies at the University of Minnesota, and serves on the board of directors for the Human Resources Management Association of New Mexico.



• Ms. Karen Paone, President, Paone & Associates, LLC, a consulting firm specializing in strategic planning, leadership development, change management, presentation training and business coaching. Prior to starting her own company, she was Vice President of Planning & Administration with Blue Cross and Blue Shield of New Mexico. She has more than 20 years of public speaking, training, meeting facilitation and management experience.



• Dr. T. Zane Reeves is a Professor of Human Resource at UNM’s School of Public Administration. He has written four books and numerous articles and has served as a trainer and consultant to more than 100 organizations in areas of employee performance, discipline, grievance handling, and alternative dispute resolution. In addition, he is on the labor arbitration panels of several associations and labor unions.



• Ms. Wendy Shannon, SPHR has over 20 years of experience in the management and human resources fields and is the owner of Human Resources Works, LLC, a consulting company that specializes in all areas of human resources and management training. She has extensive experience dealing with hospitals, banks, call centers and high-tech companies. She has facilitated the SHRM Learning System for five years and has served as a consultant to more than 25 clients specializing in compensation, training, and performance management.



• Ms. Katie Snapp is a professional facilitator, trainer, and leadership coach for companies nationwide, and owner of Kessinger Consulting, LLC. Since 1988, she has been working primarily in the government, defense, and technical sector delivering training and coaching. Her initial career as an electrical engineer has prepared Katie to understand the working environment as a place for challenge, personal growth, and organizational excellence. Through a highly interactive delivery style, Katie takes theoretical concepts and translates them into actionable, measurable progress, with a little fun where appropriate. Katie has been a Certified Senior Examiner in Malcolm-Baldrige, New Mexico Quality Award , is a six Sigma Green Belt, and is an ICF-certified Executive and Team Coach. She lives in Albuquerque, New Mexico with her husband, daughters, step-family, psychic cat, and immature large black retriever.



• Ms. Deborah Weaver is Senior Vice-President of Organizational Performance at Kirtland Federal Credit Union, which has received the Roadrunner recognition from Quality New Mexico. She has more than 25 years experience in organizational development, project management, and training. She has been granted the Certified Manager of Quality and Organizational Excellence from the American Society for Quality and is a recipient of the Award for Excellence from the National Institute for Staff and Organizational Development.