Essentials for Managers Session Details
Understanding Your Management Style and How It Impacts Working Relationships
- Identify your assets and liabilities as a manager
- Learn the key functions of management
- Discuss the value of awareness, perception, and intent
- Increase your self-awareness and discover how others perceive you
- Begin developing an action plan to improve your managerial skills
Developing Your Leadership Skills
- Identify the traits of successful leaders
- Discover how to create a leadership vision of shared goals and objectives and link it
to individual employee behavior
- Learn the skills most critical to effective leadership
- Discover the power of role-modeling
- Accountability
Enhancing Your Personal Communication
- Learn how to recognize communication barriers and prevent
communication breakdowns
- Identify easy-to-use tools for immediately improving
communication
- Learn the best ways to use active, passive and reflective
listening
- Acquire strategies for dealing with an angry subordinate
- Discover ways to give effective feedback and to build trust
Managing and Resolving Conflict
- Identify sources of conflict and distinguish the difference between functional and dysfunctional conflict
- Utilize the five conflict-handling techniques
- 10 guidelines for both the conflict initiator and the respondent
- Learn effective mediation tools
- Develop effective collaborative conflict management skills
Planning and Delegating for Time Management
- Determine when and why delegation is appropriate
- Identify the 5 steps to effective delegation
- Understand how delegating and planning positively impact time management
- Identify the most common obstacles to successful planning and how to overcome them
- Understand how group dynamics impact planning
Understanding Employment Law
- Learn the 12 prohibited bases for employment decisions
- Recognize when a legal issue might be involved
- Save your organization money by using best supervisory practices
for preventing discrimination, harassment, retaliation and other common legal issues
- Understand the fundamentals of supervisory legal responsibility
- Respond to employee medical issues legally
- Gain confidence in hiring, managing and terminating employees legally
- Protect your organization by appropriately responding to employee complaints
Better Business Writing
- Learn how to analyze and address your various audiences
- Discover how to match the writer's "need to tell" with the reader's "need to know"
- Master the art of delivering clear, concise and compelling messages
- Avoid typical communication errors
- Gain tips on using electronic media effectively
Conducting Meaningful Performance Appraisals and How They Help Create a Motivating Workplace
- Recognize the need for formal Employee Performance Appraisals
- Be able to write effective appraisals
- Discover tips to making the annual performance appraisal easy to administer
- Understand what motivates you and your employees
- Recognize the effective use of rewards and reinforcement as motivation
Managing and Participating in Work Teams
- Understand what teams are and why they are essential in today's business environment
- Recognize the stages of team formation
- Identify common group dynamics
- Understand the tools available to teams
- Describe how and why teams become cohesive
- Learn to manage group and individual behavior and conflict
- Learn creative techniques for team rewards and celebration
Planning for Career and Life
- Define your career-life balance
- Understand the value to you and your company, of maintaining this balance
- Learn dozens of practical tips, proven tips for time and stress management
- Develop a Personal Action Plan to work towards obtaining desired balance
