Time: 9:00 am – 4:45 pm
Location: UNM Graduate School of Management, Room 302 - Click here for map
When you are trying to resolve conflict, do you tend to side with one party? Do you impose your solution onto the disagreeing parties? Participants in mediated disputes need trustworthy, objective mediators to help them find their own solutions. While Mediation Certification will give you the training necessary to mediate professionally, you will also learn listening and conflict management techniques that will benefit you in every area of your work and life.
In this 40-hour Career and Professional Development program, you will receive training from experienced instructor and mediator, Anne Lightsey. Anne will engage you in role playing sessions and observations to help you understand the interpersonal dynamics of mediation and provide you with the skills needed to bring disputes to resolution.
Students who successfully complete this 40 hour course are eligible for a Mediations Certificate allowing them to mediate professionally.
Professionals everywhere are discovering the value of executive coaching. Working with an executive coach, your personal thinking partner, can help you gain perspective, understand your objectives, and make a road map to your goals. With your registration for Women’s Leadership Development, you can experience 3 coaching sessions at a discounted rate.
- Early Bird Discount - $50 off
- Group Discount - $100
- UNM Alumni, Faculty, and Staff qualify for the Group Discount
- Tuition Remission Accepted
Who Should Take this Course:
- Professionals responsible for managing workplace conflict
- Those interested in becoming certified to mediate professionally
- Lawyers and others law experience who are interested in alternate forms of dispute resolution
- Organization development (OD) consultants, EAP, coaches, and other professionals
What You Will be Able to Do:
- Implement mediation skills to manage group dynamics
- Assist parties with divergent interests to reach a resolution
- Lead internal mediations to keep costs low and avoid litigation
How You Will Benefit:
- Become eligible to mediate professionally, and start building a practice as a mediator
- Engage in mediations to develop an understanding of the mediation process
- Certification demonstrates credibility and a high level of knowledge
To receive the Anderson School's Certificate, participants must attend 37 of the 40 hours.
Click on an instructor's name to learn more about that person.
- "Another great class. Learning under Anne's skilled guidance is a happy challenge. I would recommend this course without reservation to anyone looking to help turn conflict into communication." - Charna Lefton, Assistant Regional Director for External Affairs at USFWS Southwest Region
- "Anne does a great job and I feel as if she is proficient in her area of study. The communication between the instructor and the students is phenomenal. I believe that we are really getting the feel on mediation." - Angelica Negron, Program Coordinator at Outcomes Inc.
- "Anne is a wonderful instructor. It's a very intense course and she makes it come alive. The class is relevant to life, not just formal mediation." - Marsha Freeman
- "Best adult learning/training course I have ever taken. Absolutely worth the investment." - John Edwards, Sr. Account Manager
- "I liked most learning new life skills; listening, acknowledging, impartiality and then practicing to apply those skills in everyday situations." - Donna J. Clow, Human Resource Manager
- Explore what makes mediation unique in the field of ADR (alternative dispute resolution) and how to measure success
- Studies show that a mediator’s success is greatest when they have “confidence building attributes”. These 3 attributes have proven to be more important than “process ability” or strategies in helping disputants reaching successful agreements. Learn what these “confidence building attributes” are and how to develop the.
- Examine mediator best practices (objectives, attitudes, behaviors, values, etc.) and principles of mediation.
- We are hardwired to dislike conflict. Explore the dynamics of conflict and why people tend to behave in predictable ways when in conflict
- Conflict is a sign that something isn’t working. Learn to approach conflict in a way that is more expansive and helpful than fight, flight or freeze
- There are core triggers which are present in almost all conflicts, be it between 2 people or 2 nations. Practice identifying those triggers and how to use them to build common ground
- It is said that “The most precious gift we can offer is our presence.” Practice being fully present for all parties in a mediation in a way that allows them to feel valued and understood. Only then will disputants be ready to explore realistic solutions to their conflict
- Learn to ask questions that help disputants’ identify their underlying needs and explore possible resolution
- Often, people will not move until they have felt heard. A mediator’s job is to help them feel heard and understood. Practice one of the most powerful skills that creates positive movement in conflict
- Learn when mediation is appropriate and when another venue for conflict resolution would be more appropriate
- Learn how to do a mediation intake, how to determine if you should have a co-mediator, how to select and work with a co-mediator, and what to do if you have problems with a co-mediator mid-mediation
- In mediation, order matters. Learn 4 stages to mediation and why going out of order threatens the likelihood of reaching a lasting, wise, mutual agreement
- Review samples of documentation you need to legally protect yourself
- Learn how to utilize tools that help disputants work through impasses
- In mediation things have the potential to get heated. Practice skillfully preventing things from getting heated, and learn which interventions are helpful and which are harmful when things do get heated
- Learn how to craft balanced, comprehensive mediated agreements
- Mediators are responsible for setting the tone for a cooperative, respectful mediation. Practice Mediator Opening Statements so that you are skilled at creating a positive tone from the beginning
- How to get to Carnegie Hall? Practice, practice, practice. The same is true for becoming a confident, accomplished mediator. So we’ll be practicing, practicing, practicing
- When we practice is small groups, each group will have the benefit of a professional, experienced mediator coach to guide and support them
- Now that you have experienced mediating (in role plays), you will learn additional skills so that you may continue to grow and develop
- Listening and acknowledging are basic mediator skills. Reframing and weaving are more advanced skills. Practice developing these more sophisticated skills, individually and as a class
- By this time, you have learned the foundational pieces to be a successful mediator and to understand the dynamics of conflict resolution. And since mediation is a practiced art, you will have additional time to practice, practice, practice under the supportive and expert eye of a coach
- Honing mediator skills is a lifelong endeavor. Learn how to continue to develop your skills after class
- Mediators are held to specific ethical standards. Learn what those standards are and how to handle ethical challenges and dilemmas
- So far you have gained skill development from role plays. It is time to move to the real thing. Learn what opportunities are available to observe professional mediators and mediations and what to look for as you observe
- After you have observed real-life mediations, you will have the opportunity to mediate one yourself – with a professional mediator as your co-mediator and coach. This is an optional part of the class, but highly recommended for those who wish to formally practice mediating