• Home
  • Executive MBA
    • Information Sessions
    • If you're interested in an accelerated MBA focused on executive leadership and general management, consider coming to an Executive MBA Information Session.  At our information sessions, program staff will discuss the Executive MBA Program in detail, explaining everything from the application process to the lockstep, cohort style program. Current students, alumni, and faculty will be on hand to offer their insights into the program and answer any questions you may have.
    • View Information Session Dates & Times
    • Contact Us to Learn About the Executive MBA
    • Gina Urias-Sandoval
      EMBA Program Director
      Phone: (505) 277-2525
      Office: 3rd Floor, GSM
  • MBA Ed. Leadership
    • Contact Us to Learn About the MBA in Education Leadership
    • Krista SavocaKrista Savoca
      Academic Program Support Manager
      Phone: (505) 277-2525
      Office: GSM 308
  • Career & Professional Development
    • Career & Professional Development Programs
    • Anderson's Career and Professional Development Programs are designed to expand your mastery of current competencies and help you develop new ones. While you won't get a grade, you will acquire new knowledge and a certificate of completion that demonstrates to others your continued desire for self-improvement.
    • Contact Us
    • Bruncha Milaszewski
      Education & Outreach Manager
      Phone: (505) 277-8608
      Office: GSM 3rd Floor
    • Fall 2015 Program Offerings

    Healthcare Management
    Dates: Fridays, Sept. 4 - Oct. 23, 2015
    Time: 1:00 pm - 4:00 pm

    Executive Negotiations
    Dates: 2 Thursdays, Sept. 17 - Oct. 29, 2015
    Time: 6:00 pm - 9:00 pm

    Practical Project Management
    Dates: Fridays, Sept. 18 - Nov. 20, 2015
    Time: 8:30 am - 12:00 pm

    Dates: Mondays, September 21 – December 7, 2015
    Time: 6:00 pm - 9:00 pm

    Essentials for Managers
    Dates: Tuesdays, Sept. 22 - Nov. 24, 2015
    Time: 6:00 pm - 9:00 pm

    Lean Practitioner
    Dates: Wednesdays, Sept. 23 - Nov. 11, 2015
    Time: 6:00 pm - 9:00 pm

    Digital Marketing
    Dates: Thursdays, Sept. 24 - Nov. 12, 2015
    Time: 6:00 pm - 9:00 pm

    Business Start-Up 102
    Dates: Wednesdays, Sept. 23 - Nov. 11, 2015
    Time: 6:00 pm - 9:00 pm

    Women's Leadership
    Dates: Fridays, Oct. 2 - Nov. 20, 2015
    Time: 1:00 pm - 4:00 pm

    Mediation Certification
    Dates: 6 Saturdays, Oct. 10 - Nov. 21, 2015
    Time: 9:00 am - 4:45 pm

    HR Straight Talk Series II - FLMA
    Dates: Wednesdays, Oct. 21 - Nov. 4, 2015
    Time: 8:30 - 11:30 pm

  • Custom Programs
    • Custom Programs & Consulting Services
    • Custom Programs Home
      UNM's Anderson School of Management offers a wide range of custom programs, training and consulting services that provide result-based impact with an emphasis on short term gains and long-term sustainability. We are committed to sustained growth of all of our clients and it is our mission to provide the best in quality training services by understanding their unique vision.
    • List of Clients
      UNM's Anderson School of Management offers customized training services to organizations and businesses throughout New Mexico.
    • Contact Us to Start Building Your Custom Program
    • Bruncha Milaszewski
      Education & Outreach Manager
      Phone: (505) 277-8608
      Office: GSM 3rd Floor
  • CFO Academy
    • CFO Academy
    • CFO Academy Home
      Established in 2009, the CFO Academy is a prominent community of finance leaders and decision makers who provide trusted knowledge, pertinent resources and peer-to-peer collaboration to New Mexico’s financial professionals. We help our members become effective leaders while driving both their personal and their organizational results. Our professional network connects members with other financial professionals, valuable information, distinguished organizations and engaging discussions.
    • CFO Academy Professional Development Series
    • CFO Academy Professional Development Series is series of training and networking events providing continuing professional education on the latest technologies, laws, and trends in accounting and tax rules influencing financial professionals.
    • Contact Us
    • Bruncha Milaszewski
      Education & Outreach Manager
      Phone: (505) 277-8608
      Office: GSM 3rd Floor
  • Contact Us
    • Hours of Operation
    • Monday through Friday from 8:00 a.m. to 5:00 p.m.
    • Contact Information
    • Phone:  (505) 277-2525
      Fax:  (505) 277-0345
    • Mailing Address
    • Executive and Professional Education Center
      MSC05 3090
      1 University of New Mexico
      Albuquerque, NM 87131-0001
    • Physical Address
    • 1924 Las Lomas NE
      Graduate School of Management
      Third Floor, Room 328
      Albuquerque, NM 87131-0001
    • Key Contacts
    • Audrey ArnoldAudrey Arnold
      Phone: (505) 277-2525
      Office: GSM 3rd Floor
    • Kristy NunleyKristy Nunley
      Data Manager
      Phone: (505) 277-2525
      Office: GSM 328

Mediation Certification

Mediation Certification

Course Information 

Dates: 6 Saturdays, October 10 - November 21, 2015 (No class October 31)
Time: 9:00 am – 4:45 pm
Location: UNM Graduate School of Management, Room 302 -  Click here for map

Mediation skills are life skills. Mediation focuses on reaching a consensus between disputing parties through active listening techniques and discussion. Mediation not only resolves conflicts – it increases productivity, saves time and money, creates a safer workplace, and promotes a climate of collaboration. Basic Mediation Certification will not only give you conflict management skills; you will be qualified to mediate professionally after completing this program. Observe real-life mediations, co-mediate disputes, and receive individualized feedback from our experienced instructor and professional mediator, Anne Lightsey.

Participants who complete this 40-hour program are eligible for a Mediation Certificate, allowing them to mediate professionally. Earn an Advanced Conflict Management Certificate when you have completed Mediation Certification, Effective Facilitation, and Executive Negotiations.

Program Fee:

  • $1195
  • $100 Group Discount
  • UNM Alumni, Faculty, and Staff qualify for the Group Discount
  • Tuition Remission Accepted

Who Should Take this Course:

  • Professionals responsible for managing workplace conflict
  • Those interested in becoming certified to mediate professionally
  • Lawyers and others who are interested in alternate forms of dispute resolution
  • Organization development (OD) consultants, EAP, coaches, and other professionals

What's in it for You:

  • Implement mediation skills to manage group dynamics
  • Utilize active listening to reach lasting solutions that will satisfy both parties
  • Lead internal mediation to keep costs low and avoid litigation
  • Become eligible to mediate professionally


To receive the Anderson School's Certificate, participants must attend 37 of the 40 hours.

You and Mediation: An Overview

  • Explore what makes mediation unique in the field of ADR (alternative dispute resolution) and how to measure success
  • Studies show that a mediator’s success is greatest when they have “confidence building attributes”. These 3 attributes have proven to be more important than “process ability” or strategies in helping disputants reaching successful agreements. Learn what these “confidence building attributes” are and how to develop the.
  • Examine mediator best practices (objectives, attitudes, behaviors, values, etc.) and principles of mediation.

Think Like a Mediator

  • We are hardwired to dislike conflict. Explore the dynamics of conflict and why people tend to behave in predictable ways when in conflict
  • Conflict is a sign that something isn’t working. Learn to approach conflict in a way that is more expansive and helpful than fight, flight or freeze
  • There are core triggers which are present in almost all conflicts, be it between 2 people or 2 nations. Practice identifying those triggers and how to use them to build common ground

Essential Mediator Skills

  • It is said that “The most precious gift we can offer is our presence.” Practice being fully present for all parties in a mediation in a way that allows them to feel valued and understood. Only then will disputants be ready to explore realistic solutions to their conflict
  • Learn to ask questions that help disputants’ identify their underlying needs and explore possible resolution
  • Often, people will not move until they have felt heard. A mediator’s job is to help them feel heard and understood. Practice one of the most powerful skills that creates positive movement in conflict

Stages of Mediation Parts I and II

  • Learn when mediation is appropriate and when another venue for conflict resolution would be more appropriate
  • Learn how to do a mediation intake, how to determine if you should have a co-mediator, how to select and work with a co-mediator, and what to do if you have problems with a co-mediator mid-mediation
  • In mediation, order matters. Learn 4 stages to mediation and why going out of order threatens the likelihood of reaching a lasting, wise, mutual agreement
  • Review samples of documentation you need to legally protect yourself
  • Learn how to utilize tools that help disputants work through impasses
  • In mediation things have the potential to get heated. Practice skillfully preventing things from getting heated, and learn which interventions are helpful and which are harmful when things do get heated
  • Learn how to craft balanced, comprehensive mediated agreements

Mediation Live and In Person

  • Mediators are responsible for setting the tone for a cooperative, respectful mediation. Practice Mediator Opening Statements so that you are skilled at creating a positive tone from the beginning
  • How to get to Carnegie Hall? Practice, practice, practice. The same is true for becoming a confident, accomplished mediator. So we’ll be practicing, practicing, practicing
  • When we practice is small groups, each group will have the benefit of a professional, experienced mediator coach to guide and support them

Advanced Mediator Skills: We're All in This Together

  • Now that you have experienced mediating (in role plays), you will learn additional skills so that you may continue to grow and develop
  • Listening and acknowledging are basic mediator skills. Reframing and weaving are more advanced skills. Practice developing these more sophisticated skills, individually and as a class

Bringing it All Together

  • By this time, you have learned the foundational pieces to be a successful mediator and to understand the dynamics of conflict resolution. And since mediation is a practiced art, you will have additional time to practice, practice, practice under the supportive and expert eye of a coach

Closing: You Just Keep Getting Better

  • Honing mediator skills is a lifelong endeavor. Learn how to continue to develop your skills after class
  • Mediators are held to specific ethical standards. Learn what those standards are and how to handle ethical challenges and dilemmas
  • So far you have gained skill development from role plays. It is time to move to the real thing. Learn what opportunities are available to observe professional mediators and mediations and what to look for as you observe
  • After you have observed real-life mediations, you will have the opportunity to mediate one yourself – with a professional mediator as your co-mediator and coach. This is an optional part of the class, but highly recommended for those who wish to formally practice mediating


Click on an instructor's name to learn more about that person.