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  • Executive MBA

    Executive MBA Program

    Executive MBA Home
    In the Executive MBA program, you will get a complete Anderson MBA in an experience specifically designed for working professionals. This isn't your typical part-time MBA; the Anderson Executive MBA is New Mexico's premier MBA program.

    Information Sessions

    If you're interested in an accelerated MBA focused on executive leadership and general management, consider coming to an Executive MBA Information Session.  At our information sessions, program staff will discuss the Executive MBA Program in detail, explaining everything from the application process to the lockstep, cohort style program. Current students, alumni, and faculty will be on hand to offer their insights into the program and answer any questions you may have.

    Contact Us to Learn About the Executive MBA

    Megan Hearting
    • Megan Hearting
    • Director, Talent Development
    • Phone: (505) 277-0670
    • mconner@unm.edu

  • MBA Ed. Leadership

    MBA in Education Leadership

    MBA Ed. Leadership Home
    UNM is partnering with the Woodrow Wilson National Fellowship Foundation on a unique and innovative master's degree: an MBA in Education Leadership. This interdisciplinary program between the School of Business and the School of Education combines the best practices in business and education leadership within an educational context.

    About the Partnership

    The Woodrow Wilson MBA Fellowship in Education Leadership recruits and prepares outstanding leaders for schools and districts in participating states. The goal: to address the United States' twin educational achievement gaps—the one between the nation's lowest performing and its best schools, as well as the one between the nation's best schools and their top international competitors. The Fellowship seeks both to prepare leaders who can bring all American schools up to world-class levels of performance and to develop a new gold standard for preparing education leaders.

    Contact Us to Learn About the MBA in Education Leadership

    Audrey Arnold

  • Career & Professional Development

    Career & Professional Development Programs

    Career & Professional Development Programs Home
    Anderson's Career and Professional Development Programs are designed to expand your mastery of current competencies and help you develop new ones. While you won't get a grade, you will acquire new knowledge and a certificate of completion that demonstrates to others your continued desire for self-improvement.

    Contact Us

    Kristy Nunley

    Summer 2015 Program Offerings

    Grant Skills Workshop
    Dates: Wednesdays, June 10 – June 24, 2015
    Time: 6:00 pm - 9:00 pm

    HR Straight Talk Series
    Dates: Wednesdays, June, 10, 17, 24, 2015
    Time: 8:30 am - 11:30 am

    Effective Facilitation
    Dates: Thursdays, June 4 – July 30, 2015
    Time: 6:00 pm - 9:00 pm

  • Custom Programs

    Custom Programs & Consulting Services

    Custom Programs Home
    UNM's Anderson School of Management offers a wide range of custom programs, training and consulting services that provide result-based impact with an emphasis on short term gains and long-term sustainability. We are committed to sustained growth of all of our clients and it is our mission to provide the best in quality training services by understanding their unique vision.

    List of Clients
    UNM's Anderson School of Management offers customized training services to organizations and businesses throughout New Mexico.

    Contact Us to Start Building Your Custom Program

    Audrey Arnold

  • CFO Academy

    CFO Academy

    CFO Academy Home
    Established in 2009, the CFO Academy is a prominent community of finance leaders and decision makers who provide trusted knowledge, pertinent resources and peer-to-peer collaboration to New Mexico’s financial professionals. We help our members become effective leaders while driving both their personal and their organizational results. Our professional network connects members with other financial professionals, valuable information, distinguished organizations and engaging discussions.

    CFO Academy Professional Development Series

    CFO Academy Professional Development Series is series of training and networking events providing continuing professional education on the latest technologies, laws, and trends in accounting and tax rules influencing financial professionals.

  • Contact Us

    Hours of Operation

    Monday through Friday from 8:00 a.m. to 5:00 p.m.


    Phone:  (505) 277-2525
    Fax:  (505) 277-0345

    Mailing Address

    Executive and Professional Education Center
    MSC05 3090
    1 University of New Mexico
    Albuquerque, NM 87131-0001

    Physical Address

    1924 Las Lomas NE
    Graduate School of Management
    Third Floor, Room 328
    Albuquerque, NM 87131-0001

    Our Offices

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    Key Contacts

    Audrey Arnold

    Megan Hearting
    • Megan Hearting
    • Director, Talent Development
    • Phone: (505) 277-0670
    • mconner@unm.edu

    Kristy Nunley

Mediation Certification

Mediation Certification

This program is not currently being offered.  Click here to sign up for email notifications!

Course Information 

Time: 9:00 am – 4:45 pm
Location: UNM Graduate School of Management, Room 302 -  Click here for map

When you are trying to resolve conflict, do you tend to side with one party? Do you impose your solution onto the disagreeing parties? Participants in mediated disputes need trustworthy, objective mediators to help them find their own solutions. While Mediation Certification will give you the training necessary to mediate professionally, you will also learn listening and conflict management techniques that will benefit you in every area of your work and life.

In this 40-hour Career and Professional Development program, you will receive training from experienced instructor and mediator, Anne Lightsey. Anne will engage you in role playing sessions and observations to help you understand the interpersonal dynamics of mediation and provide you with the skills needed to bring disputes to resolution.

Students who successfully complete this 40 hour course are eligible for a Mediations Certificate allowing them to mediate professionally.

Professionals everywhere are discovering the value of executive coaching.  Working with an executive coach, your personal thinking partner, can help you gain perspective, understand your objectives, and make a road map to your goals.  With your registration for Women’s Leadership Development, you can experience 3 coaching sessions at a discounted rate.

Program Fee:

  • $1195
  • Early Bird Discount - $50 off
  • Group Discount - $100
  • UNM Alumni, Faculty, and Staff qualify for the Group Discount
  • Tuition Remission Accepted

Who Should Take this Course:

  • Professionals responsible for managing workplace conflict
  • Those interested in becoming certified to mediate professionally
  • Lawyers and others law experience who are interested in alternate forms of dispute resolution
  • Organization development (OD) consultants, EAP, coaches, and other professionals

What You Will be Able to Do:

  • Implement mediation skills to manage group dynamics
  • Assist parties with divergent interests to reach a resolution
  • Lead internal mediations to keep costs low and avoid litigation

How You Will Benefit:

  • Become eligible to mediate professionally, and start building a practice as a mediator
  • Engage in mediations to develop an understanding of the mediation process
  • Certification demonstrates credibility and a high level of knowledge


To receive the Anderson School's Certificate, participants must attend 37 of the 40 hours.


Click on an instructor's name to learn more about that person.


  • "Another great class.  Learning under Anne's skilled guidance is a happy challenge.  I would recommend this course without reservation to anyone looking to help turn conflict into communication."  -  Charna Lefton, Assistant Regional Director for External Affairs at USFWS Southwest Region
  • "Anne does a great job and I feel as if she is proficient in her area of study.  The communication between the instructor and the students is phenomenal.  I believe that we are really getting the feel on mediation."  -  Angelica Negron, Program Coordinator at Outcomes Inc.
  • "Anne is a wonderful instructor.  It's a very intense course and she makes it come alive.  The class is relevant to life, not just formal mediation."  -  Marsha Freeman
  • "Best adult learning/training course I have ever taken.  Absolutely worth the investment."  -  John Edwards, Sr. Account Manager
  • "I liked most learning new life skills; listening, acknowledging, impartiality and then practicing to apply those skills in everyday situations."  -  Donna J. Clow, Human Resource Manager
  • Explore what makes mediation unique in the field of ADR (alternative dispute resolution) and how to measure success
  • Studies show that a mediator’s success is greatest when they have “confidence building attributes”. These 3 attributes have proven to be more important than “process ability” or strategies in helping disputants reaching successful agreements. Learn what these “confidence building attributes” are and how to develop the.
  • Examine mediator best practices (objectives, attitudes, behaviors, values, etc.) and principles of mediation.
  • We are hardwired to dislike conflict. Explore the dynamics of conflict and why people tend to behave in predictable ways when in conflict
  • Conflict is a sign that something isn’t working. Learn to approach conflict in a way that is more expansive and helpful than fight, flight or freeze
  • There are core triggers which are present in almost all conflicts, be it between 2 people or 2 nations. Practice identifying those triggers and how to use them to build common ground
  • It is said that “The most precious gift we can offer is our presence.” Practice being fully present for all parties in a mediation in a way that allows them to feel valued and understood. Only then will disputants be ready to explore realistic solutions to their conflict
  • Learn to ask questions that help disputants’ identify their underlying needs and explore possible resolution
  • Often, people will not move until they have felt heard. A mediator’s job is to help them feel heard and understood. Practice one of the most powerful skills that creates positive movement in conflict
  • Learn when mediation is appropriate and when another venue for conflict resolution would be more appropriate
  • Learn how to do a mediation intake, how to determine if you should have a co-mediator, how to select and work with a co-mediator, and what to do if you have problems with a co-mediator mid-mediation
  • In mediation, order matters. Learn 4 stages to mediation and why going out of order threatens the likelihood of reaching a lasting, wise, mutual agreement
  • Review samples of documentation you need to legally protect yourself
  • Learn how to utilize tools that help disputants work through impasses
  • In mediation things have the potential to get heated. Practice skillfully preventing things from getting heated, and learn which interventions are helpful and which are harmful when things do get heated
  • Learn how to craft balanced, comprehensive mediated agreements
  • Mediators are responsible for setting the tone for a cooperative, respectful mediation. Practice Mediator Opening Statements so that you are skilled at creating a positive tone from the beginning
  • How to get to Carnegie Hall? Practice, practice, practice. The same is true for becoming a confident, accomplished mediator. So we’ll be practicing, practicing, practicing
  • When we practice is small groups, each group will have the benefit of a professional, experienced mediator coach to guide and support them
  • Now that you have experienced mediating (in role plays), you will learn additional skills so that you may continue to grow and develop
  • Listening and acknowledging are basic mediator skills. Reframing and weaving are more advanced skills. Practice developing these more sophisticated skills, individually and as a class
  • By this time, you have learned the foundational pieces to be a successful mediator and to understand the dynamics of conflict resolution. And since mediation is a practiced art, you will have additional time to practice, practice, practice under the supportive and expert eye of a coach
  • Honing mediator skills is a lifelong endeavor. Learn how to continue to develop your skills after class
  • Mediators are held to specific ethical standards. Learn what those standards are and how to handle ethical challenges and dilemmas
  • So far you have gained skill development from role plays. It is time to move to the real thing. Learn what opportunities are available to observe professional mediators and mediations and what to look for as you observe
  • After you have observed real-life mediations, you will have the opportunity to mediate one yourself – with a professional mediator as your co-mediator and coach. This is an optional part of the class, but highly recommended for those who wish to formally practice mediating